Palaventures sells digital products, including WordPress themes and plugins.
Digital Product Policy
Due to the nature of digital goods:
- All sales are final once the product is downloaded
- No physical returns apply
Refund Eligibility
Refunds may be granted under limited circumstances:
- Product is defective and cannot be fixed by our support team
- Product does not function as described on a clean WordPress installation
- Duplicate or accidental purchase
Non-Refundable Situations
Refunds will not be issued if:
- The product works as described
- Compatibility issues with third-party themes, plugins, or hosting environments
- Lack of technical knowledge
- Change of mind after purchase
- Failure to read product requirements or documentation
Refund Request Process
To request a refund:
- Contact support within 7 days of purchase
- Provide order details and a clear explanation of the issue
Approved refunds are processed within 5–10 business days.
Policy Changes
Palaventures reserves the right to update this policy at any time.